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What you need to know about WEEE.


WEEE Regulations:


The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law.

The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment


The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.


How we can help

Mphone is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new mobile phone from us we would accept their old mobile phone and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown here.


How would you know?

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

How do I recycle my old products?

If this symbol appears on your product it means that you can return this waste electrical equipment to Mphone when you are purchasing a new product from us under our distributer obligations*.

  • When you have finished with a WEEE product, please do not dispose of it using your domestic waste bin, as it will not be recycle.

  • Contact us by using this contact form. so that we can provide you with a return reference and details of our WEEE recycling freepost address

  • Please quote your Mphone product order number and describe the item that is to be recycled

  • Please carefully package any item to avoid transit damage

We will then deal with the waste product in an environmentally responsible manner, at no cost to you

*It has to be like for like (e.g. a Bluetooth Headset for a Bluetooth Headset, not a Wireless Router for a Bluetooth Headset).

Need Further Assistance? If this article didn't help resolve your query, then you may wish to contact Customer Relations.




 

 

 

If your phone is beyond 14 days of purchase, please follow the instructions to fill in the following forms.

Please click on the following manufacturer icons to view and print the returns form for your mobile phone.


Please feel free to provide us with your feedback and help us improve our service to our customers. We appreciate all forms of suggestions and will do our best to take them on board.

Your entry will be submitted in our Monthly PRIZE DRAW where you can win a FREE Mobile Phone, FREE PAYG Sim Card or FREE Bluetooth Headset.

For any further information please email us at return@mphone.co.uk with full details about your enquiry.


  
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