mPhone Card Security Requirements

Before placing an order, you can save your self time and effort by reading the security requirements below and complying with them.

These security measures are designed to protect the card holder as well as the retailer. With mail order transactions, extra security precautions need to be taken as the retailer does not see a signature and third parties may be able to obtain a card holder's details and use them unscrupulously. These measures are therefore designed to minimise the risk of such card abuse from occurring and mPhone thank you for your co-operation with these necessary procedures.

UK Customers

Cards

We accept all the following cards from UK customers:

Visa, MasterCard, Switch / Maestro, Delta and Solo.

The shipping NAME and ADDRESS need to match EXACTLY to those registered with the card company (as they appear on the card statement). We can deliver to an alternative address, like a work address for example, provided that we have a signed Authorisation form, card copies and statement sent by fax.

Some UK card issuers do not provide an Address Verification Service, therefore we may need to ask you for a signed Authorisation form, card copies and statement to be sent by fax.

Multiple Phones

For any order for TWO phones, we will ask for a signed Authorisation form, card copies and statement to be sent by fax.

For any order for THREE OR MORE phones, we will need the payment to be sent by Wire Transfer or cash deposit. Note that we do not accept cash payments of more than £10,000 for a single order.

Gifts

To send an order to a third party, like a gift for example, we will need to have the payment by cash deposit or Wire Transfer in advance.

Different Countries

The shipping address must always be in the same country as the registered address of the card holder. So a non-UK registered card can not have delivery in the UK and vice versa. UK visitors, can buy in person from our office in London, after making an appointment.

Non-UK Customers

Cards

We accept all the following cards from non-UK customers:

MasterCard and Visa.

The shipping NAME and ADDRESS need to match EXACTLY to those registered with the card company (as they appear on the card statement). We can deliver to an alternative address, like a work address for example, provided that we have a signed Authorisation form, card copies and statement sent by fax.

Some card issuers do not provide an Address Verification Service, therefore we may need to ask you for a signed Authorisation form, card copies and statement to be sent by fax.

Multiple Phones

For any order for TWO phones, we will ask for a signed Authorisation form, card copies and statement to be sent by fax.

For any order for THREE OR MORE phones, we will need the payment to be sent by Wire Transfer.

Gifts

To send an order to a third party, like a gift for example, we will need to have the payment by Wire Transfer.

Different Countries

The shipping address must always be in the same country as the registered address of the card holder. To ship to a different country, we will need the payment to be sent by Wire Transfer

Banned Countries

mPhone do not ship to all countries. In particular, we refuse to ship to Indonesia, Nigeria and other parts of Africa.

If a country is not listed in the check-out section of the site, it means that we can not accept card payment for shipping to that country. We will therefore need to have the payment sent by Wire Transfer.